TS 12047

TS 12047 is a standard for competent services authorised to work on motor vehicles, setting out how these service businesses should be organised and under what minimum operating conditions they should function. Its focus is the orderly, traceable and contract-based delivery of pre-sale and after-sales maintenance, diagnosis, repair and related services for road motor vehicles.

Technical and organisational framework for authorised service operations

The standard covers the management structure of the service, working conditions, personnel characteristics, required technical equipment, structural features and grouping of the services that will operate according to the rules defined in the contract with the main company. In practical terms, this is not limited to the work performed on the vehicle itself; it also includes how the service is set up, who performs the work and whether the operation is supported by suitable equipment.

Main technical service areas included

• Periodic maintenance and diagnosis activities
• Engine, gearbox and drivetrain-related services
• Suspension, electrical and electronic systems
• Auxiliary systems, accessories and additional systems/modifications
• Body, panel and paint work

From a general technical perspective, authorised vehicle service work requires coordination of mechanical, electrical and electronic subsystems. Diagnosis is based on identifying the source of a fault through measurement and inspection, while maintenance and repair gain added value when they are carried out within a defined service organisation aligned with the manufacturer or main company. TS 12047 provides the framework for the organisational and structural conditions under which this type of service is delivered.