TS 12125
Competent services - Photocopy machines - Rules
This standard includes rules for operating, structural feature, technical equipment, personnel specifications and certification of competent services of photocopy machines.
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- Language: English
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About This Item
TS 12125 sets out rules for competent services handling photocopiers. Its focus is not the copier itself, but the service organisation that provides after-sales support, defining what is expected in terms of operating practices, structural setup, technical equipment and staff competence.
What the service framework is concerned with
The standard covers the operation of the service business, its physical facilities, technical equipment, personnel qualifications and certification-related arrangements. In general technical terms, such rules establish the minimum organisational and technical basis needed to carry out diagnosis, repair, maintenance and customer support consistently. Because photocopiers combine mechanical, electrical and image-generation functions, competent service work depends on both practical equipment and trained personnel.
Where this standard fits in practice
The document is linked to Turkish consumer protection and after-sales service regulations, and it also aligns with workplace health and safety considerations. The referenced TS standards may be used alongside it as complementary technical criteria or methods in assessing service competence. In that sense, TS 12125 provides a framework for understanding the quality and organisational capability of authorised photocopier service providers.
- Publication Date: 21.12.2015
- Standard Status: U (Yürürlükteki Standard/Standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.30 Tüketiciler İçin Hizmetler ; 37.100.10 Çoğaltma Makinaları
- Pages: 9
- Source Standard: - 6502 sayılı Tüketicinin Korunması Hakkında Kanun. - Satış Sonrası Hizmetler Yönetmeliği. - 6331 sayılı İş Sağlığı ve Güvenliği Kanunu. - Fotokopi makineleri yetkili servislerinin görülüp incelenmesi ve teknik sorumluları ile yapılan görüşmelerden elde edilen bilgilerin değerlendirilmesi.
- International Equivalents: 12125--
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