TS 12361
Competent services - General rules
This standandar general rules for management structural characteristies technical equipment and personnel education and characteristics of competent services
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About This Item
TS 12361 sets out general rules for competent services and frames the basic organisational, structural, technical equipment and personnel-related requirements associated with such service providers. Rather than focusing on one product family alone, it addresses the minimum framework that supports competent after-sales service delivery.
What ‘competent service’ means in practice
In technical and commercial usage, competent services are authorised service organisations that carry out maintenance, repair, replacement and inspection activities within an established authorisation framework. From a general technical standpoint, service quality depends on suitable premises, the right tools and measuring equipment, orderly workflows and personnel with the necessary training and qualifications. These elements help service operations remain consistent, traceable and technically sound.
The standard’s general coverage
The scope covers the general rules for management, structural characteristics, technical equipment, and the training and characteristics of personnel working in competent services. It is also linked to consumer-protection legislation, warranty implementation rules and regulations governing after-sales services. In that sense, the standard addresses not only the physical service site but also the organisational conditions needed to sustain a reliable service structure.
- General rules for management and organisation
- Structural and facility-related characteristics of the service site
- Technical equipment and tooling arrangements
- Training level and professional characteristics of personnel
- Connection with relevant after-sales and consumer-protection requirements
- Publication Date: 26.09.2013
- Standard Status: H (İptal Edilmiş Standard/Withdrawn standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.30 Tüketiciler İçin Hizmetler
- Pages: 10
- Source Standard: -4077 sayılı Tüketicinin Korunması Hakkında Kanun. -Garanti Belgesi Uygulama Esaslarına Dair Yönetmelik. -Sanayi Mallarının Satış Sonrası Hizmetleri Hakkında Yönetmelik. -Bu standardın uygulanması ile ilgili belgelendirme faaliyetlerini yürüten TSE Bölge Müdürlüklerinden ulaşan bilgilerin ve ilgili mevzuatla getirilen yeni durumların değerlendirilmesi ile hazırlanmıştır
- International Equivalents: ---
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