TS 12647

TS 12647 is an occupational standard that provides a framework for naming, coding, and defining occupational groups for clerks working in office and customer service functions. Its focus is on organizing related occupations under a common classification language rather than on prescribing detailed job procedures.

What this classification framework organises

The standard addresses how occupations in office work and customer service are grouped and described. Because it is based on coding principles, it helps create consistent labels for roles with similar functions. The reference to ISCO 88 shows that the structure follows an internationally recognised occupation-classification logic.

In general technical terms, occupational classifications support human resources management, labour statistics, employment analysis, and record systems by using a shared terminology. Standards of this kind reduce ambiguity between job titles, but they do not by themselves define every task in a specific workplace. Their main value is to make occupational records comparable across organisations and contexts.

• Groups office and customer service occupations under a common classification scheme
• Organises occupation names according to coding principles
• Provides definitions suited to records and statistical use
• Uses an ISCO 88-based reference structure