TS 12647

TS 12647 is a standard that groups, codes, and defines occupations related to clerks working in office and customer service functions. In occupational classification, documents of this kind bring related job titles together under a shared structure, making role distinctions clearer and supporting consistent use of occupational names.

How occupational titles, codes, and definitions fit together

The focus of this standard is not only the job title itself, but also the code assigned to that occupational group and the way it is described. A coding-based structure helps separate areas such as office support, record keeping, correspondence, information handling, and direct customer contact in a systematic way. This allows different organisations to express the same occupation through a common classification logic.

In general technical context, clerks are administrative employees who support the day-to-day operation of organisations. The field may include office organisation, document flow, data entry, telephone and face-to-face communication, appointment handling, and records management. TS 12647 addresses this broad occupational area with reference to ISCO 88 and serves as a framework for classification and description rather than a work-practice manual.

• Common classification of occupations in office and customer service work
• Organisation of job definitions according to coding principles
• A terminology framework aligned with ISCO 88
• A basis for consistent use in human resources and record systems