TS 12652
Work places - Rent a car services - General rules
This standard includes rules for management, physical characteristics, technical equipment and personnel of working places for carpet and rug cleaning.
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About This Item
TS 12652 is a TSE standard that sets out general rules for workplaces providing rent-a-car services. It brings together the physical characteristics of the premises, the way the business is operated, the technical equipment used, and the basic characteristics expected of personnel. In car rental operations, these elements are closely connected: the condition of the workplace, the service workflow, and staff competence all influence how consistently the service can be delivered.
How the service environment is organised
In general technical context, a car rental business is more than a fleet of vehicles. It typically involves customer reception, booking and handover processes, vehicle return procedures, record keeping, and day-to-day operational control. By addressing workplace structure, management, technical equipment, and personnel together, this standard reflects the fact that service quality depends on both the premises and the operating system behind it.
Defined boundary of the standard
- It applies to workplaces that provide rent-a-car services.
- It covers general rules for management, physical characteristics, technical equipment, and personnel.
- According to the note, heavy commercial vehicles and construction machinery are excluded.
- The standard supports a common service framework for the sector, without stating detailed performance values in the provided scope.
- Publication Date: 31.01.2012
- Standard Status: U (Yürürlükteki Standard/Standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.30 Tüketiciler İçin Hizmetler
- Pages: 12
- Source Standard: -14.03.2003 tarih ve 25048 sayılı Resmi Gazete’de yayımlanarak yürürlüğe giren; 4822 sayılı “Tüketicinin Korunması Hakkında Kanunda Değişiklik Yapılmasına Dair Kanun”. - 15.09.2006 tarih ve 26290 sayılı Resmi Gazete’de yayımlanarak yürürlüğe giren; “İnsani Tüketim Amaçlı Sular Hakkında Yönetmelikte Değişiklik Yapılmasına Dair Yönetmelik”. - 14.05.2007 tarih ve 26522 sayılı Resmi Gazete’de yayımlanarak yürürlüğe giren; “Isınmadan Kaynaklanan Hava Kirliliğinin Kontrolü Yönetmeliğinde Yapılmasına Dair Yönetmelik”. - 05.07.2006 tarih ve 26219 sayılı Resmi Gazete’de yayımlanarak yürürlüğe giren; 5537 sayılı Karayolları Trafik Kanununda Değişiklik Yapılmasına Dair Kanun”. - Oto kiralama hizmeti veren iş yerlerinin incelenmesi ve yetkililerden alınan bilgilerin değerlendirilmesi.
- International Equivalents: ---
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