TS 12713
Competent services – Satellite receiver systems-Rules
This standard includes rules for management, structural features, technical equipment, personnel specifications and certification of authorised service for satellite receiver systems.
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- Language: English
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About This Item
TS 12713 is a standard concerned with how authorised service providers for satellite receiver systems should be organised and what basic conditions they should meet. Its focus is not the receiver itself, but the service organisation that provides after-sales support for these products: operating practices, physical structure, technical equipment and personnel qualifications. In other words, it sets out the technical and administrative framework for service quality and continuity.
What the authorised service structure is expected to address
In the scope of this standard, “management” refers to how the service business is organised and run in a consistent manner. “Structural features” concern the layout of the service premises, the arrangement of working areas and the physical conditions needed to provide service effectively. “Technical equipment” covers the tools and equipment used to support fault diagnosis, inspection and maintenance of satellite receiver systems. “Personnel specifications” point to the knowledge, skill and responsibility level needed for staff to perform service tasks properly and reliably.
General technical context for satellite receiver systems
Satellite receiver systems are electronic systems that receive broadcast signals and process them for audio and video output. Service work for such products is not limited to repairing faults; it also commonly involves checking installation, verifying connections, assessing performance and guiding the user correctly. The term “authorised service” generally denotes a professional service organisation operating under a defined structure and relationship with the manufacturer or distributor. TS 12713 addresses the institutional and technical minimum framework in which such services are assessed.
The standard is also linked to consumer services and after-sales service arrangements. In that sense, it serves as a reference for providing service in a structured and responsible manner, not only with technical correctness. This edition was published in 2017 and was later withdrawn.
- Publication Date: 10.04.2017
- Standard Status: H (İptal Edilmiş Standard/Withdrawn standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.30 Tüketiciler İçin Hizmetler ; 33.160.25 Televizyon Alıcıları; 33.170 Televizyon ve Radyo Yayınları
- Pages: 13
- Source Standard: [1] 6502 sayılı Tüketicinin Korunması Hakkında Kanun, [2] Satış Sonrası Hizmetler Yönetmeliği [3] Uydu alıcı sistemleri yetkili servislerinin görülüp incelenmesi ve teknik sorumluları ile yapılan görüşmelerin değerlendirilmesi
- International Equivalents: 12713--
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