TS 12739

TS 12739 is a service standard for authorized providers handling telephones and telephone exchanges, together with their equipment. It brings the service operation, physical setting, technical equipment and staff qualifications into one framework, so the focus is not only on repair work but on the overall capability of the authorized service organization.

What the authorized-service framework brings together

In standards of this kind, the goal is to ensure that service delivery does not depend on a single technician or ad hoc arrangements. Telephone and exchange equipment can range from corded and cordless telephones to business exchange solutions, so matters such as a suitable working environment, the right technical tools and clear role distribution become important. The scope of this standard addresses the physical characteristics of the authorized service alongside the knowledge and responsibilities of personnel.

Service context for telecommunications equipment

Telephone and exchange systems are communication infrastructures in which voice transmission, call routing and user access work together. For that reason, service quality is not limited to fixing faults; correct diagnosis, appropriate testing and inspection practices, spare-parts handling and consistent service delivery are all important general technical principles. TS 12739 turns that general service logic into a rule set for authorized services. The document also references TS 12361 and sits within the family of standards that structure service operations in the telephone and telephone-exchange field.

• Organization of authorized services for telephone and telephone exchange equipment
• Requirements related to operation, premises and technical equipment
• Staff characteristics and competence
• Service environments associated with corded and cordless telephones
• A framework standard for service capability in the authorized-service domain