TS 12788

TS 12788 is a standard for workplaces that provide internet house services, addressing general rules for the physical layout, operation, personnel, and computers plus peripheral equipment. Its subject is not merely the presence of computers in a room, but the way an internet house is organised as a service environment, including space arrangement, equipment placement, and day-to-day operation.

Technical and organisational framework for internet house operations

In general technical terms, an internet house is a customer-facing IT service setting where access, continuity of equipment, and orderly use of the premises all matter together. The physical structure, workstation arrangement, staff responsibilities, and the positioning of peripheral devices are part of the overall operating model. More broadly, such workplaces depend on practical coordination of user flow, hardware availability, cabling order, power-related considerations, and maintainability.

Main subjects covered by this standard

• General operating rules for workplaces providing internet house services
• Principles related to the physical structure and layout of the premises
• General characteristics and role organisation for staff
• Placement and suitability of computers and peripheral equipment
• A general framework for controlled and orderly service delivery

The standard focuses on the general arrangement of workplaces operating as internet houses; it does not define a specific software package, pricing model, or service bundle. In that sense, it serves as a practical reference for aligning technical setup with service organisation in a customer-oriented IT environment.