TS 12999

TS 12999 is a service standard for workplaces that provide at-home child and infant care, care accompaniment for elderly or ill persons, and care/companionship services for people with mental or physical disabilities. Its focus is the organisational framework behind such services: the workplace structure, operating rules, and the characteristics expected of personnel.

Service setting and workplace organisation

The scope treats home-based care and companionship as a formal service activity. That means it brings together several closely related situations: supervising children and infants, supporting older adults, accompanying a sick person, or providing care-oriented presence for someone with a disability. In general technical terms, these services depend not only on physical arrangements, but also on clear task definition, controlled service flow, and respect for the user’s privacy and needs.

Personnel attributes and operating rules

The standard also addresses the characteristics of workers, which points to suitability, competence, and responsibility in service delivery. In care services, communication, supervision, record discipline, and the division of duties are central to consistent performance. Read in that context, the standard serves as a framework for organising the workplace and clarifying how the service is run, rather than as a description of a single care method.

• Covers a shared service framework for child, infant, elderly, and sick companionship.
• Also includes care/companionship for people with mental or physical disabilities.
• Addresses the structural features of the workplace and its operating rules.
• Includes the expected characteristics of the personnel providing the service.