TS 12999

TS 12999 addresses the rules for workplaces that provide companionship and care services to children, older people, and patients at the address where they live. It brings together the general framework for how such services are organised, with attention to structural conditions, management, staff, and technical equipment.

Service setting and operating arrangement

The standard focuses on the organisation of workplaces where care and companionship are delivered in a home-like or on-site setting. In general technical terms, this kind of service is not limited to personal assistance alone; it also depends on planning, record keeping, task allocation, and a stable operating structure. That broader context is important because care services combine human support with a repeatable service process.

Why staff and equipment matter

Staff and technical equipment are both within the scope of this standard. In general, services of this type rely on personnel who can support communication, supervision, and care tasks, and on equipment that helps the service run in an orderly and suitable way. As a service standard, TS 12999 groups the shared needs of companionship and care for children, older people, and patients under one set of general rules.

• General rules for companionship and care services provided at the person’s address
• Structural features and the arrangement of the service environment
• Operating and management principles
• General requirements related to staff
• Technical equipment suitable for service delivery