TS 13111

TS 13111 is a service standard that sets general rules for workplaces providing city-cleanliness services, with attention to physical facilities, management, service production, personnel characteristics, and equipment. It addresses the service environment used to keep urban areas orderly and clean, while explicitly excluding waste sorting services.

What city-cleanliness workplaces are organised around

In general technical terms, city-cleanliness services cover operations aimed at maintaining the hygiene, order, and appearance of public spaces. For such services, workplace layout, equipment suitability, workflow planning, and staff assignment all matter. The standard provides a framework for the main organisational aspects of workplaces operating in this field.

How facilities, operations, and personnel fit together

In this kind of service, physical infrastructure and operational organisation are closely linked. Storage areas, service points, vehicles, and equipment must support staff in carrying out their duties efficiently and in an orderly way. From a general technical perspective, the equipment used in city-cleanliness work is selected according to the tasks involved, such as sweeping, collection, transport, washing, and related operations, and service quality often depends on how consistently these elements are coordinated.

The scope of this standard focuses on the workplaces that deliver city-cleanliness services; specialised activities such as waste sorting are left outside its coverage. As a result, it serves as a common reference point for understanding the managerial and technical setup of these service workplaces.

• General organisation of workplaces providing city-cleanliness services
• Physical facilities and equipment arrangement
• Management and service production processes
• Personnel characteristics and role suitability
• Exclusion of waste sorting services from the scope