TS 13166
Competent services – Queue and call system (queue matic)-Rules
This standard includes rules for management, structural features, technical equipment, personnel specifications and certification of authorised services of queue and call system (queue-matic).
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- Language: English
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About This Item
TS 13166 sets out rules for authorised services that work on queue and call systems, often known as queue-matic systems. It focuses on the operational arrangement, structural features, technical equipment and personnel qualifications that shape how this type of service is managed and delivered.
What parts of the authorised service are addressed?
The standard is concerned less with the queueing device itself than with the service organisation around it. Queue and call systems are used to manage customer flow, control waiting order and automate calling functions. For that reason, service structure, suitable technical resources and clear staff responsibilities have a direct impact on the consistency and quality of support.
- management and organisational principles
- structural characteristics of the service
- technical equipment requirements
- personnel characteristics and qualifications
- rules used to assess authorised services
From a general technical perspective, queue and call systems are electronic solutions used to organise service flow in public-facing environments. In these systems, user guidance, queue tracking and access to the service point are key functions. TS 13166 helps align authorised services that support these systems within a common framework.
- Publication Date: 24.04.2017
- Standard Status: U (Yürürlükteki Standard/Standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.30 Tüketiciler İçin Hizmetler ; 35.180 Enformasyon Teknolojisi Terminal ve Diğer Çevre Donanımı
- Pages: 13
- Source Standard: [1] Sıra ve çağrı sistemi (sıramatik) yetkili servislerinin incelenmesi ve teknik sorumlularıyla yapılan görüşmelerden elde edilen bilgiler
- International Equivalents: 13166--
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