TS 13229
Competent services - Rules for video and/or audio intercom systems
This standard includes rules for management, structural features, technical equipment, personnel specifications and certification of competent services for video and/or audio intercom systems.
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- Language: English
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- Language: English
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About This Item
TS 13229 is a standard for competent services that support video and/or audio intercom systems. Its focus is not the intercom equipment itself, but the organisation of the service provider: how the service is managed, what technical resources it maintains, and what qualifications its personnel should have.
Service organisation and technical competence
The standard sets rules for management, structural features, technical equipment and personnel specifications of the competent service. In general technical terms, intercom systems include building-entry communication solutions such as audio intercoms, video door-entry systems and related indoor communication equipment. For these systems, competent service matters because installation support, fault rectification, maintenance continuity and correct customer information all affect day-to-day performance.
Certification and practical boundary
The scope also covers certification of competent services. The reference basis includes consumer-protection legislation and information gathered from inspections and technical responsible persons in the field. From a technical documentation perspective, this means the standard frames the minimum service capability in a traceable and auditable way; it addresses service organisation rather than the detailed electronic design of the products themselves.
- Applies to video and/or audio intercom systems.
- Covers the management of competent services.
- Addresses structural features and technical equipment.
- Includes personnel specifications and certification.
- Treats service capability separately from product design.
- Publication Date: 30.10.2014
- Standard Status: U (Yürürlükteki Standard/Standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.30 Tüketiciler İçin Hizmetler ; 33.160.01 Ses ve Görüntü Sistemleri (Genel)
- Pages: 10
- Source Standard: - 4077 sayılı Tüketicinin Korunması Hakkında Kanun, - Görüntülü ve/veya sesli dâhili haberleşme sistemleri yetkili servislerinin incelenmesi ve teknik sorumlularıyla yapılan görüşmelerden elde edilen bilgiler.
- International Equivalents: 13229--
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