TS 13347

TS 13347 is a service standard that sets general rules for workplaces involved in windshield replacement, windshield repair, and the sale of consumables used in these services for motor vehicles. It addresses the basic framework of such businesses as a whole: classification, physical layout, operating practices, technical equipment, and personnel-related conditions. In other words, it is not limited to the repair task itself; it also defines the workplace organisation needed to deliver the service in a controlled and consistent way.

How the workplace and the service fit together

Glass repair and replacement are technically sensitive vehicle services. Windscreens, side windows, and rear windows affect visibility, cabin integrity, and, in some vehicles, the functioning of integrated systems. For that reason, the workplace setting, the available equipment, and the competence of the staff are closely linked. The scope of TS 13347 reflects this service chain as a whole, focusing on how the workplace should be organised rather than on the repair process alone.

General coverage in the standard

• General rules for classifying workplaces
• Requirements related to physical arrangement and work areas
• Basic framework for business operation and service delivery
• Expectations for technical equipment and tooling
• General conditions related to personnel

Within the wider technical context, consumables are the materials that support the service itself, such as adhesives, sealing products, and similar operating items. Their handling matters because they can affect workmanship and consistency. Standards of this type help define a minimum organisational baseline for service businesses, while detailed numerical limits, test methods, or specific exclusions can only be stated when they are explicitly given in the standard text.