TS 13367

TS 13367 is a service standard that sets out general rules for work places selling ready-to-wear products, focusing on physical structure, management practices, and personnel characteristics. Standards of this type bring together the basic organisation of the selling environment, the way the service is operated, and the human factors that support a consistent retail experience.

What this retail service context covers

Ready-to-wear sales locations may include sales floors, storage areas, fitting-related spaces, and checkout points, each serving a different function in the retail process. In this standard, the emphasis is on the general characteristics of these areas, together with how the business is run and the broad qualities expected of staff. In apparel retail, presentation, customer flow, stock arrangement, and clear service handling are core elements of day-to-day operation.

General technical context

From a general technical perspective, clothing retail spaces are not only places of sale but also service environments where movement, product selection, trying on, and purchasing must be managed smoothly. Physical structure matters because it supports safe circulation, practical layout, and functional use of space. Management practices concern orderly operation, appropriate use of each area, and the organisational discipline needed for retail service delivery.

• Physical structure: the general layout of sales and service areas
• Management: store operation and service organisation
• Personnel characteristics: broad staff qualities suited to service delivery
• Retail-specific considerations such as customer flow and product display