TS 13379

TS 13379 sets out the rules for authorized services that maintain equipment used in hygiene-oriented services. Devices such as shoe-cover dispensers, toilet-seat cover systems, and sensor-operated towel dispensers depend on reliable service support, so this standard addresses the organization, structural characteristics, technical equipment, and personnel competence of the service provider rather than the device itself.

What an authorized service standard means here

In general technical terms, an authorized service framework defines how a service organization is structured, who is responsible for technical work, what equipment and facilities are available, and how maintenance activities are controlled. For hygiene-related equipment, that matters because proper function is tied not only to repair but also to cleanliness, continuity of operation, and consistent upkeep. The emphasis is on service capability and professional organization, not on product design requirements.

Scope and practical context

According to the scope, the standard covers the operating principles, structural characteristics, technical equipment, and employee characteristics of authorized services handling equipment used in hygiene services. Read alongside the referenced TS 12361 and TS 12498 standards, it points to a defined service environment with basic organizational and technical expectations for repair and maintenance activities. It should be understood as a service-rule standard, not as a product performance standard with test limits or device specifications.

• Hygiene-oriented devices such as shoe-cover dispensers, toilet-seat cover systems, and sensor towel dispensers
• Operating and organizational rules for authorized services
• Minimum structural and technical equipment expectations for the service setup
• Personnel characteristics and technical responsibility