TS 13548
Competent services - Rules for accessories and equipment of mobile phone
This standard includes rules for physical characteristics, managership, technical equipment, personal and certification of authorized services for Mobile Phone Accessories and equipment
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- Language: English
- License Type: Single User
- Updates: Not Included
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- Language: English
- License Type: Enterprise / Multi User
- Updates: Included
About This Item
TS 13548 is a withdrawn standard that addresses how authorized service providers for mobile phone accessories and equipment are to be organised. It brings together rules for management practice, physical and structural characteristics, technical equipment, and staff qualifications, defining the minimum service infrastructure expected for this type of service operation.
Areas covered in an authorised service setup
In practical terms, the standard is concerned with more than simply having tools on site. From a general technical perspective, service work for mobile phone accessories and equipment may include after-sales support, fault identification, replacement of parts or accessories, and technical guidance for users. For this kind of work, workshop layout, record keeping, spare-parts and equipment control, and the competence of the personnel all matter together.
Why equipment and staff competence are treated separately
Mobile accessories and equipment cover a wide range of complementary items such as chargers, connectors, headsets, adapters, cases, and similar products. Reliable service depends on both suitable technical equipment and trained staff who can assess faults correctly. For that reason, the rules named in the title treat facilities and human resources as parts of the same service system. The document establishes a framework for authorised servicing in this field, but it does not address product design, manufacturing, or general mobile phone standards.
- Publication Date: 10.04.2013
- Standard Status: H (İptal Edilmiş Standard/Withdrawn standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.30 Tüketiciler İçin Hizmetler ; 33.120.01 Bileşenler ve Aksesuarlar (Genel)
- Pages: 5
- Source Standard: -4077 sayılı Tüketicinin Korunması Hakkında Kanun, -Cep telefonu aksesuar ve donanımları servislerinin incelenmesi ve teknik sorumlularıyla yapılan görüşmelerden elde edilen bilgiler.
- International Equivalents: 0--
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