TS EN 14873-2

TS EN 14873-2 is the second part of the European Standard for storing furniture and personal effects belonging to private individuals. It focuses on how the storage service is provided, with an emphasis on customer-oriented service rather than on the physical storage facility itself.

What this part addresses

From a general technical perspective, furniture storage services combine logistics, handling, record-keeping, safekeeping, and return of goods. This standard’s scope is specifically the provision of a customer-oriented service for the storage of furniture and personal effects for private individuals. The scope also states that Part 1 defines minimum requirements for storage facilities and applies to all forms of storage, regardless of the containment method used. That distinction matters because one part concerns the premises and the other concerns service delivery.

Why the service perspective matters

In practice, service standards in this field typically support consistent customer communication, intake procedures, identification of stored items, access arrangements, and return handling. Furniture and personal effects can be bulky, fragile, or personally significant, so clear process control is important. Here, the standard is about the way the storage service is organized and delivered, not about the physical products themselves.

• Storage services for furniture and personal effects of private individuals
• Customer-oriented service organisation and process control
• Focus on service delivery rather than the storage facility alone
• Clear separation between facility requirements in Part 1 and service requirements in Part 2