TS EN 15038

TS EN 15038 is the Turkish adoption of a withdrawn standard for translation services, focused on the service requirements expected from organisations that provide translation work. Its emphasis is on how the service is managed, what human and technical resources support delivery, and how the work is carried out within an agreed contractual framework.

What shapes quality in translation services

Translation service quality is not only about transferring words from one language to another. In general technical context, it depends on connected elements such as role definition, project management, terminology consistency, review, and a clear understanding of client expectations. For a translation service provider, staff competence matters alongside the technical infrastructure and documented processes that support the workflow.

The service framework covered by the standard

Based on the scope provided for this document, it addresses the requirements translation service providers should have in relation to human and technical resources, quality and project management, the contract-defined framework, and service methods. In other words, it is a service standard for organising translation provision as a managed activity, rather than a text standard about the linguistic content of translations themselves.

• Human resources: suitable personnel, competence, and task allocation
• Technical resources: tools and working infrastructure that support translation work
• Quality management: an organisational structure that supports consistency and traceability
• Project management: planning, tracking, and delivery of assignments
• Contract-defined framework: clarifying the scope of service between parties

Why the distinction matters

In translation services, good outcomes depend not only on language skill but also on how the process is designed. Considering human and technical resources together helps reduce error risk in project-based work and limits mismatches in expectations between client and provider. For multilingual, terminology-heavy, or time-critical assignments, this kind of service framework is especially important in general professional practice.