TS EN 17371-2
Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts
This document provides guidance on the design, content and structure of service contracts. It is aimed at service buyers and service providers entering a contractual relationship who do not necessarily have legal training. The guidance set out in this document does not constitute legal advice.
This document is applicable to:
a) service buyers and service providers regardless of type, size or the nature of the services;
b) service providers who may be inside or outside the service buyers’ organization; and
c) any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to service contracts where the service buyer is a consumer, nor for works contracts.
NOTE 1 “Works contracts” are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered.
NOTE 2 “Work” means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.
NOTE 3 “Consumer” means an individual member of the general public purchasing or using services for private purposes.
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About This Item
TS EN 17371-2 is a guidance standard for designing service contracts and for organising their content and structure. It is intended to help service buyers and service providers create a common contractual framework that can be understood even by parties without legal training. In practical terms, it focuses less on legal drafting formalities and more on the essential elements that make a service relationship clearer, more manageable and easier to define.
What a service contract needs to clarify
In general technical context, a service contract is an agreement where the subject matter is a service outcome or activity rather than a tangible product. Such contracts typically need to address scope, responsibilities, service levels, reporting, change handling and how issues are managed. The guidance in this standard helps organise those topics in a structured and understandable way, while explicitly not serving as legal advice.
Applicability and boundaries
- Applies to service buyers and service providers regardless of type, size or the nature of the services.
- Also relevant to interested parties directly or indirectly involved in, or affected by, a procurement process.
- Does not apply where the service buyer is a consumer.
- Does not apply to works contracts; contracts only for the design of a work are treated differently from contracts for execution or design-plus-execution.
- Provides a general framework for contract design, content and structure rather than a sector-specific contract template.
- Publication Date: 2.12.2021
- Standard Status: U (Yürürlükteki Standard/Standard)
- Publisher: TSE
- Document Language: en
- ICS Classification: 03.080.01 Hizmetler (Genel)
- Pages: 36
- Source Standard: EN 17371-2:2021
- International Equivalents: EN 17371-2-EQV
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