TS EN ISO 8402

TS EN ISO 8402 is a vocabulary standard for the core concepts used in quality management and quality assurance. As a terminology document, it helps ensure that quality-related standards, implementation documents, and cross-organization communication use the same terms with the same meaning.

A common language for quality concepts

Quality management is the coordinated direction of processes, products, or services so that they meet intended requirements. Quality assurance focuses on providing confidence that such requirements will be met in a systematic way. This vocabulary standard sits at the point where these concepts meet, helping users across different sectors work from a shared conceptual base.

What this document covers

• Fundamental terms and definitions relating to quality concepts
• Shared terminology for preparing and using quality-related standards
• A basis for mutual understanding in international communication
• General quality concepts applicable across all fields

This record refers to the withdrawn edition of TS EN ISO 8402. In general, vocabulary standards like this serve as reference points for understanding terminology used in later quality management documents; they do not define a technical procedure themselves, but explain the language around it.

Clear terminology matters in policy work, process control, auditing, and improvement activities because it reduces the risk of misunderstanding. For that reason, TS EN ISO 8402 remains an important language reference for anyone working with quality management concepts.