TS ISO 10014

TS ISO 10014 is a guidance standard for using quality management principles to realize financial and economic benefits. It is aimed specifically at top management and explains how a quality management system can be directed toward performance improvement. The emphasis is not simply on documenting quality, but on turning measured business results into improvement actions.

A top-down approach to improving business performance

The standard’s general approach is to use a structured, top-down method to monitor key performance trends and make improvement decisions from those observations. In quality management terms, this means looking at processes not only for conformance, but also for efficiency, resource use, customer value, and economic outcome. It provides a broad framework that can be applied by any organization, including public, private, and not-for-profit entities.

Relationship to the ISO 9000 family and practical benefit

This document complements ISO 9001:2015 and ISO 9004:2018. Using the quality management principles and management system concepts defined in the ISO 9000 family, it helps leadership connect measurement, analysis, and action. In general technical context, guidance of this kind is used to manage the relationship between process performance, cost, waste, efficiency, and sustainable results more consciously. Its value lies in linking quality concepts to business indicators that can be managed in practice.

• Applicable regardless of business model, number of employees, product and service mix, organizational culture, process complexity, or location count.
• Guides top management in tracking performance trends and acting on them.
• Supports performance improvement alongside ISO 9001 and ISO 9004.
• Includes examples of practical management methods and tools that relate quality management to financial and economic benefit.