TS ISO 10015

TS ISO 10015 is a quality management guideline focused on establishing, implementing, maintaining and improving systems for competence management and people development within an organization. Its emphasis is not simply on training as a standalone activity, but on treating learning and development as a managed approach that can support conformity of products and services and better address the needs and expectations of relevant interested parties.

How competence, training and people development relate

In general technical terms, competence means the combination of knowledge, skills and behaviours that enables a person to perform a task effectively. Training is one way to build that competence, but it is not always sufficient on its own. The value of this standard lies in connecting development activities with organizational objectives, so that learning needs, existing capability and work outcomes are managed in a more systematic way.

What the standard covers at organization level

According to the supplied scope, this document applies to all organizations, regardless of type or size. In the context of ISO 9000 quality management concepts, it provides a framework for strengthening the link between interested parties’ needs and expectations and the conformity of products and services. It is therefore useful for organizations that want to manage training, development and continuous improvement within a structured learning system.

• Guidance for organization-wide competence management and people development.
• Focus on outcomes that affect conformity of products and services.
• Connection to the needs and expectations of relevant interested parties.
• A framework applicable to organizations of all types and sizes.