TS ISO 37002

TS ISO 37002 is a guideline standard for whistleblowing management systems. It explains how an organization can structure the handling of reports about wrongdoing in a way that is trusted, impartial, and protective. Rather than prescribing a fixed compliance checklist, it helps shape a management approach for receiving, assessing, addressing, and closing whistleblowing cases.

The four stages of the reporting process

The document centres on four main stages: receiving reports, assessing those reports, addressing the issues raised, and concluding the case. In practical terms, this means the whistleblowing mechanism is treated not just as a reporting channel, but as a managed process with intake, review, response, and closure responsibilities. In general technical context, trust, confidentiality, and impartiality are essential for encouraging people to speak up and for ensuring reports are handled consistently.

Where the guidelines are intended to apply

The guidelines are intended to be generic and applicable to organizations of any type, size, or activity, whether in the public, private, or not-for-profit sectors. The extent of application depends on the organizational factors identified by the standard, and the whistleblowing management system may be implemented as a standalone system or as part of a broader management system. In broader practice, such a system supports early visibility of wrongdoing, ethical concerns, and other forms of misconduct.

• Provides guidance for whistleblowing management rather than a certification checklist.
• Built around the principles of trust, impartiality, and protection.
• Designed to be usable across sectors and organization sizes.
• Can be integrated into an existing management system or run independently.