TS ISO 7101
Healthcare organization management - Management systems for quality in healthcare organizations - Requirements
The purpose of this document is to provide organizations with requirements to deliver high-quality healthcare and specifies requirements for management systems for quality in healthcare organizations when an organization desires to:
a) demonstrate its ability to consistently meet service user, stakeholder, and applicable statutory and regulatory requirements;
b) enhance service user experience during the continuum of care and continually improve healthcare quality; and
c) create and maintain processes that ensure timely, safe, effective, efficient, equitable, and people-centred care.
The requirements of this document are based on recognized best practices and are intended to be applicable to any organization providing healthcare services, regardless of its type, size, or the services it provides.
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About This Item
TS ISO 7101 is the Turkish adoption of a standard that sets management system requirements for quality in healthcare organizations. It is intended to help healthcare providers manage service user expectations, applicable legal and regulatory requirements, and continual improvement within one coherent framework.
What a healthcare quality management system means
In general technical terms, a healthcare quality management system helps an organization focus not only on clinical results, but also on process design, leadership, risk-based thinking, service user experience, and clear assignment of responsibilities. Such systems are used to improve consistency of care, support coordination across functions, and make quality improvement more systematic and measurable. The scope of TS ISO 7101 frames this approach as management system requirements for healthcare organizations.
Core themes emphasized by this standard
- Requirements aimed at consistently meeting service user, stakeholder, and applicable statutory and regulatory needs
- Improving the service user experience throughout the continuum of care
- Creating and maintaining processes for timely, safe, effective, efficient, equitable, and people-centred care
- A management system framework intended for any organization providing healthcare services
From a broader technical perspective, this is quality management adapted to healthcare: a structured way to connect intake, assessment, treatment, monitoring, feedback, and improvement activities. The standard is not limited to a single clinical specialty; it offers a common system-level approach that can be adapted by hospitals, clinics, outpatient services, and other healthcare providers according to their own context.
- Publication Date: 8.11.2023
- Standard Status: U (Yürürlükteki Standard/Standard)
- Publisher: TSE
- Document Language: en
- ICS Classification: 03.100.70 Yönetim Sistemleri; 11.020.01 Sağlıkta Kalite ve Çevre Yönetimi
- Pages: 47
- Source Standard: ISO 7101:2023
- International Equivalents: ISO 7101-EQV
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