TS ISO/IEC 20000-1/D1
Information technology - Service management - Part 1: Service management system requirements
This part of ISO/IEC 20000 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil service requirements.
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About This Item
TS ISO/IEC 20000-1/D1 is the standard that sets out requirements for a service management system in information technology, focusing on how a service provider plans, establishes, operates and continually improves that system. Its emphasis is not a single service outcome in isolation, but the management framework used to control, deliver and refine services in a disciplined way.
What the service management system covers
This standard covers the requirements for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving a service management system. It also includes the design, transition, delivery and improvement of services so that service requirements are met. In practical terms, it treats service delivery as a managed lifecycle rather than a one-off activity, linking operational control with continual improvement.
Why the distinction matters
In general technical usage, a service management system brings together policy, processes, roles, records and performance measures so that IT services can be managed consistently. That makes it easier to coordinate incident, request, change, continuity, capacity and improvement activities within one governance structure. The ISO/IEC 20000-1 family is widely understood as a reference framework for making IT service management more predictable, traceable and reviewable.
- Publication Date: 26.01.2016
- Standard Status: H (İptal Edilmiş Standard/Withdrawn standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.99 Diğer Hizmetler; 35.020 Enformasyon Teknolojisi (Genel)
- Pages: 1
- Source Standard: ISO/IEC 20000-1:2011
- International Equivalents: ISO/IEC 20000-1-EQV
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