TS ISO/IEC 20000-10

TS ISO/IEC 20000-10 is the part of the ISO/IEC 20000 series that establishes the conceptual foundation and shared vocabulary for information technology service management. It explains how the other parts of ISO/IEC 20000 support ISO/IEC 20000-1:2018 and how ISO/IEC 20000-1 should be understood in relation to other International Standards and Technical Reports, helping users interpret the terminology correctly.

Conceptual framework and terminology

This part aligns the core concepts used when discussing service management systems and their application. In general technical terms, a vocabulary document like this helps organizations, practitioners, auditors and other interested parties use the same terms with the same meaning. In a multi-stakeholder field such as service management, consistent definitions reduce confusion between requirements, guidance and assessment language.

Reading the ISO/IEC 20000 series together

The scope focuses on how the parts of the series are understood collectively rather than in isolation. It provides conceptual guidance for organizations seeking to use the different parts of ISO/IEC 20000 to achieve their objectives, and it sets out the relationship context for using the series alongside other international standards. This helps clarify the distinction between the core requirements of a service management system and the complementary explanatory and guidance documents around it.

• Brings together the terms and definitions used across the ISO/IEC 20000 series.
• Explains the relationship between ISO/IEC 20000-1:2018 and the other parts of the series.
• Supports use of the series together with other international standards and technical reports.
• Provides a common basis for interpretation for organizations, practitioners, auditors and other parties.