TS ISO/IEC 20000-6

TS ISO/IEC 20000-6 addresses the requirements for bodies that audit and certify service management systems. In practical terms, it defines the framework for organizations that assess whether a service management system is implemented and operated in a controlled, credible, and consistent way, supporting reliable conformity assessment for the TS ISO/IEC 20000 family.

What this means for certification bodies

In general technical context, service management system certification is more than checking documents. It involves evaluating whether processes are defined, applied, monitored, and improved in a disciplined manner. Requirements for certification bodies typically center on auditor competence, audit programme management, decision independence, and the consistency of certification activities. This standard therefore provides an organizational basis for dependable and comparable service management certification.

Relationship with the connected standards

This publication sits alongside the general requirements for certification bodies in TS EN ISO/IEC 17021-1 and is read together with the terminology and system-oriented standards in the ISO/IEC 20000 series. While TS ISO/IEC 20000-1 specifies the service management system itself, TS ISO/IEC 20000-6 focuses on the bodies that audit and certify that system. TS ISO/IEC 20000-10 supports the series with complementary service management terminology.

• Organizational requirements for conformity assessment of service management systems
• Principles of consistency and impartiality in audit and certification activities
• A sector-focused framework used with TS EN ISO/IEC 17021-1
• Connection to the system and terminology standards in the ISO/IEC 20000 series