TSE ISO/IEC TR 20000-4
Information technology - Service management - Part 4: Process reference model
The purpose of ISO/IEC TR 20000-4:2010 is to facilitate the development of a process assessment model according to ISO/IEC 15504 process assessment principles.
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- Language: English
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About This Item
TSE ISO/IEC TR 20000-4 is a technical report in information technology service management that focuses on the process reference model approach and is intended to help develop a process assessment model in line with ISO/IEC 15504 assessment principles. It provides a conceptual framework for defining and evaluating service management processes; it should be understood as a reference document that supports model development rather than as a standalone conformity standard.
What a process reference model means
In general technical terms, a process reference model is a structured way of defining the core processes in a domain so they can be assessed in a consistent manner. In service management, this supports a common view of activities such as service planning, operation, monitoring, and improvement. The ISO/IEC 15504 family provides the assessment philosophy behind process capability and process evaluation.
Where this document fits
- It supports work on developing a process assessment model aligned with ISO/IEC 15504 principles.
- It helps experts structure service management processes and align assessment terminology.
- It complements the general terminology and approach associated with TS ISO/IEC 20000-1 and TS ISO/IEC 15504-1.
- It offers a reference perspective for process-oriented capability and maturity-related evaluation in service management.
- Publication Date: 12.04.2012
- Standard Status: H (İptal Edilmiş Standard/Withdrawn standard)
- Publisher: TSE
- Document Language: tr
- ICS Classification: 03.080.99 Diğer Hizmetler; 35.020 Enformasyon Teknolojisi (Genel)
- Pages: 18
- Source Standard: ISO/IEC TR 20000-4:2010
- International Equivalents: ISO/IEC TR 20000-4-EQV; PD ISO/IEC TR 20000-EQV
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