TSE ISO/IEC TS 17012

TSE ISO/IEC TS 17012 provides guidance on the use of remote auditing methods in auditing management systems. It helps organizations that plan and conduct internal, second-party and third-party management system audits understand where remote techniques can be useful and how they fit into an audit programme.

Where remote auditing fits in management system audits

Remote auditing is a broad approach that can include document review, examination of records, video meetings and other electronic communication tools. These methods can support information gathering, interaction with audit teams and evaluation of evidence without the auditor being physically on site. In practice, remote techniques are generally viewed as a tool for conducting audits effectively and efficiently, rather than as a full replacement for on-site audit methods.

What this technical guidance addresses

• It supports the auditing principles given in ISO 19011:2018 and adds guidance on applying them remotely.
• It addresses the conditions, possibilities and limitations involved in implementing remote auditing methods.
• It aims to strengthen confidence in remote auditing among customers, regulators, accreditation bodies, certification bodies and other interested parties.
• It may also be used as a reference for other types of audits and assessments.

In general technical terms, remote auditing is especially relevant where sites are geographically dispersed, physical access is difficult, or certain audit activities can be carried out more efficiently through digital tools. At the same time, the adequacy of online communication, data access and verification capability must always be judged case by case. Distinguishing between what can be credibly verified at a distance and what still requires direct observation is central to audit quality.